Help Center

• • FREE SHIPPING for all US orders! 
    • Shipping to Alaska, Hawaii and US Islands is also available with additional cost.
  • Processing time: please allow up to 48 hours to process your order.
  • All orders come with a tracking number and full support.
  • Transit Time (Average Delivery Time):
    • Ionic Foot Bath and Accessories: 2-5 business days.
    • All other products: 6-14 business days.
  • Cancellations will only be accepted up to 2 hours after placing the order.
  • Please note: some orders might be late due to delays on the delivery company's part, specially during holidays.
  • You can track your order here: Track Order 

  BioVitta's #1 priority will always be our customer's satisfaction. Due to our extremely high demand & daily order volume, our current average shipping times can vary.

  Please note:
  • We do not ship to PO Box addresses.
  • The delivery periods as provided are indicative only.
  • The estimated shipping time does not include possible customs delays.
  • The general and specific holidays in the destination country are not taken into account.
  • We can not be held responsible for missing the estimated delivery periods.
  • In the case of product returns, delivery fees are the responsibility of the buyer.

  If your order hasn't arrived in the estimated delivery times, please contact our support team at support@biovittawellness.com

  (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

You will be able to track your order directly from our website. We have made it a seamless experience to find the status of your order.

You can track your order here: Track Order

Tracking numbers can take 5-7 business days to be updated depending on the shipping carrier. This is usually due to the high volume of dispatches on our warehouses every day.

If you notice that your tracking number status has not been updated for more than 5 days after the delivery company shipped the product, please email us at support@biovittawellness.com to report the issue. We will then contact the warehouse or the delivery company to find a solution and fix the problem as soon as possible.

Yes! We ship worldwide. Please get in contact with our customer service team at support@biovittawellness.com since international shipping prices can vary greatly. 

Once the product is delivered, you have up to 5 business days to report a shipping issue. 

A picture or video of the shipping problem is required as our warehouse team will open a claim with the delivery company. The carrier can take up to 10 business days to update us on your issue so please be patient. 

We will need:

• Pictures of the outer box (front and back)
• A picture of the shipping label attached to the outer box 
• Pictures of any individual items that arrived damaged  

 You can send an email to support@theoptimumdetox.com to report the issue.

Please be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone, neighbors, or relatives who might have retrieved the package. We have many cases that the packages were with a neighbor or placed in another place than usual. 

Please let us know if you find the package. 

If you do not find your package, please email us at support@biovittawellness.com so our Warehouse can open a Claim with the Delivery Company. 

ASSEMBLY INSTRUCTIONS 

1. SEPARATE THE LID FROM THE FOOT BASIN.

3. COVER THE BASIN WITH ONE OF THE PLASTIC LINERS PROVIDED.   

4. CONNECT THE POWER SUPPLY AND THE ARRAY TO THE CONTROL PANEL. 

5. CHECK IF ALL THE CONNECTORS ARE ATTACHED FIRMLY, PLUGGED FIRMLY IN AN OUTLET THAT HAS ENERGY, AND THE PLUG STAYS FIRMLY ATTACHED.  

6. ADD WARM WATER (APPROXIMATELY 107.6°F/42°C). MAKE SURE THAT THE WATER SURFACE IS OVER THE TOP OF THE ARRAY.  

7. YOU WILL NEED TO ADD A LITTLE SALT TO THE WATER, PLEASE USE THE SPOON PROVIDED IN THE PACKAGE. YOU CAN USE EITHER REGULAR KITCHEN SALT OR EPSOM SALT.  

OPERATION INSTRUCTIONS 

1. IN THIS MODEL, THE LIGHTS WILL FLICKER WHEN YOU CONNECT THEM. TO START THE PROCESS, YOU WILL NEED TO PRESS THE BUTTON (ON/OFF) AND THEN THE FIRST LIGHT WILL TURN ON AND STAY FLICKING. THE OTHER LIGHTS WILL BE TURNED ON AS SOON AS EVERY STEP STARTS. THE CONTROL PANEL HAS 6 LIGHTS AND WHEN THE PROCESS BEGINS, THE FIRST LIGHT STAYS ON FOR 5 MINUTES, THEN THE SECOND LIGHT STAYS ON FOR ANOTHER 5 MINUTES, AND SO ON UNTIL THE FULL 30-MINUTE PROCESS COMPLETES. 

In today’s world, we are constantly exposed to toxic pollutants which can be found in the food we eat, the air we breathe, and the water we drink. These toxic molecules produce an oxidative stress response in our bodies, which lead to common symptoms such as fatigue, brain fog, muscle and joint pain, headaches, inflammation, a weak immune system, and many more. 

The process of oxidative stress, simply put, is when oxygen molecules split into single atoms with unpaired electrons called free radicals. Now, electrons strive to be in pairs, so these free radicals scavenge the body seeking out other electrons to pair with. They will go as far as stealing electrons from enzymes, proteins, the amino acids in our DNA and many other essential molecules our cells need to function properly, causing significant damage in our bodies.  

This is where the BioVitta Detox Ionic Foot Spa comes in. It is a simple, but effective process. 

By passing 24 volts of DC current through water containing an electrolyte like ordinary table salt, the powerful BioVitta Detox Activator unit generates negatively charged flowing electrons, which enter our bloodstream through our feet virtually by osmosis. 

With the addition of electrons from the footbath, the free radicals can now pair up their dangling electrons and become an oxygen molecule once again, reducing oxidative stress and, therefore, its uncomfortable symptoms in the body. 

To present this process through a different perspective, the chemical reaction found in the BioVitta Detox Ionic Foot Spa is similar to what happens in the ocean. Have you ever noticed how much we are drawn to the ocean when we are feeling unwell or stressed out? That is because our brain, heart, and nervous system are all communicating and running on electric impulses. As you walk through the salty water, the electrolytes that are created are lightly recharging you through the natural movement of the saltwater molecules. 

Ultimately, the addition of energy to the body via electrons provides a much-needed boost to the cell's energy factories, also known as mitochondria, thus supercharging the cells in our bodies to use their natural power to detox and maintain our good health. 

The adsorption of ions and electrons allows our bodies to detox for up to 48 hours following a 30-minute footbath. Because the body now has more energy to cleanse toxins naturally through the normal channels of excretion, we won’t not notice the unpleasant effects usually associated with some other detox methods. 

Based on all of the customer feedbacks we have received over the years, these are some of the most common benefits:

• Stress reduction
• Improved sleep
• Pain relief
• Clearer skin
• Higher energy levels
• Positive moods
• Reduced swelling and inflammation
• Improved focus and mental clarity
• Improved metabolism

Ginger has been scientifically proven to:

• Increase circulation
• Aid in reducing inflammation
• Help improve metabolism
• Calm digestive discomfort
• Promote proper digestion 

PLEASE NOTE: Do not use the herbal ginger tablets if you are allergic to any of the ingredients. 

The BioVitta Wellness is not a medical device and it is not intended to diagnose, treat, cure or prevent disease. 

biovittawellness.com makes no medical claims and makes no statements of validation. Always consult with your professional Health Care provider before beginning any health care regiment. This site and its services are for consumer educational use only. 

Nothing contained in our website is or should be considered, or used as a substitute for, medical advice, diagnosis or treatment. The services provided on this site are here to educate consumers on health care and medical issues that may affect their daily lives. This site and its services do not constitute the practice of any medical, nursing or other professional health care advice, diagnosis or treatment.

People who don’t understand the Ionic Detox technology often surmise that it is not credible because the water changes color without feet in it. With so many brands spreading misinformation about color change, we think it is about time to set the record straight. The main goal of the BioVitta Detox is not to change colors in the water, but to relax, energize and stimulate the body's detoxification through its normal processes of urination, defecation, and perspiration. Therefore, strengthening the immune system, assisting with internal body cleanse, and improving overall health.

During the session, the water in the basin will always change to a brown/ orange color whether your feet are in the water or not. This is due to the chemical reaction involving the array, salt, and minerals/impurities in the water. But when feet are in the water, the colors are also affected by oils being released from the sebaceous glands, the dead skin cells, and the user’s own acidity/alkalinity.  

An unusual amount of a particular color may indicate that a person has accumulated toxins in certain areas or from certain conditions and that ionic detox is helping those areas. Always remember that the presence of negative ions in the body mainly helps the body rid itself of toxins through its normal processes of urination, defecation and sweating. Only some toxins leave the body through the pores of the feet. Therefore, color changes in the water should not be the main focus. Instead, focus on how you feel. For additional proof regarding overall health improvements from ionic detox, free radical test kits may be utilized.

The Ionic Foot Bath should not be used by individuals who are epileptic, hemophiliacs, or those with a pacemaker, implanted organs, or on blood thinners.

Children under the age of 12 and pregnant/lactating women should NOT use this appliance. If you are uncertain, please consult your healthcare practitioner before using it.

Do not use this appliance if you have any open wounds/cuts on your feet.

Stop using this appliance immediately if you feel discomfort or if any pain or irritations occurs.

This is suggested therapy for people who have accumulated many stored toxins and are not able to get rid of them efficiently, due to overworked liver, spleen, and kidney functions. This is especially recommended therapy for those who take a lot of medications. The ionic detox foot bath does not eliminate beneficial medications from the body.

To those who are affected by diabetes: the ionic process does affect blood sugar levels. With that said, we advise those with diabetes to be sure that they have eaten before initiating an ionic foot bath.

There may be other situations in which you should not use this unit. Please consult your health care provider if you are uncertain. 

Most people will feel relaxed, balanced, and focused. Our ionic detox foot bath energizes your cells to naturally detox through the normal channels of excretion, so you can expect going to the bathroom more, and sweating more during workouts. 

After a detox foot bath, clients are encouraged to drink plenty of water making the natural process of detoxification easier and more comfortable.

Based on all of the customer feedbacks we have received over the years, these are some of the most common benefits:

• Stress reduction
• Improved sleep
• Pain relief
• Clearer skin
• Higher energy levels
• Positive moods
• Reduced swelling and inflammation
• Improved focus and mental clarity

• Children under 12 years of age should not use this device. 
• Age 12: one session every two or three weeks, each session lasting 10 to 15 minutes.
• Ages 13-18: one session a week, each session lasting 15 to 20 minutes.
• Ages 19 and up: every other day, and do not exceed 3 times per week. Each session should be 30 minutes long.

Initially you can rinse your array with very warm water and pat dry with a towel.  

Immerse the array in a solution mixture of 1 part vinegar to 2 parts warm water for a couple of minutes. Then brush the array to remove excess particles and rinse thoroughly with warm water and pat dry. 

For maximum effectiveness, we advise cleaning the array after each use. 

If the array itself is properly cared for, it will last 50 sessions. The generating rods in the array will eventually lose their effectiveness after approximately 50 sessions. They will eventually lose their conductive properties and will need to be replaced. If the water keeps changing color, the array is working. You just need to replace the array when the water doesn't change color anymore. 

Click here to purchase a new set of arrays from us.

• It is normal to feel a slight tingling sensation during a session, but if you experience uncomfortable tingling or itching this is an indication there is too much salt in the water. Use the correct amount of salt on your next session (included in the kit there is a scoop to measure your salt, which is equivalent to approximately 2 pinches of salt or 1/8 of a teaspoon).

• Too much salt will alter the effects of the session: increasing the salt also increases the amperage of the current. To much salt can result in overheating the power unit causing it to shut down and also damage the array. The power supply will not resume operation until it has fully cooled down usually in about 25 minutes. 

• The level of water should cover the array. We recommend using permanent marker to mark the water level. This will ensure the same results with each use with the same amount of water and salt added.

When your machine is continually beeping, it means that you have added too much salt in the water. 

The excessive amount of salt causes the amperage of the machine to exceed the 2.0 mark. 

If you have already added too much salt, simply add more water, or dump out the water and start again.

If the problem persists, please contact our customer service team at support@biovittawellness.com 

Power: 25W

Frequency: from50hz to 60hz 

Input Voltage: 100-250V

Output: from 0V to 12V; from 0A to 2.0A

All customers receive a physical manual with their orders as well as an online version that is available for download in the order confirmation email. If for some reason you did not receive your physical manual, you can download your online version by clicking the button below.

Click to Download Your Instructions Manual

REFUND POLICY:

BioVitta Wellness provides a 30-day (after delivered) warranty on all products. If you are not satisfied with your purchase, submit your return request through our Returns Center portal or notify us by e-mail.

Click here to go to our Returns Center page: Returns Center

The following terms apply:

• Refunds will be accepted within 30 days of delivery. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. There are no exceptions to this policy.
• If you want to return due to defective items, we require a video of the damage. If for some reason you deny to send us a video, we will not process your refund. 
• Shipping costs and priority processing are non-refundable. If you receive a refund, the cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.
• Refunds will not be accepted if the reason is a ''missing item'' that is not listed as included in the purchase. All the items that come in every purchase are properly listed in the description.
• The products must be returned in new, resealable condition. Products that are altered, missing parts or damaged (scratches, wreckage, dirty basin, etc.) do not qualify and may be discarded. (please see "IMPORTANT FACTORS REGARDING REFUND VALUES").
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. This process can take up to 7 business days after the product arrives back. 
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A transaction will appear on your original payment method within 3-5 business days, depending on your bank's processing time. 
• If the address provided by the customer is incorrect and the product returns to the sender, the following rule will apply:Replacement: If the customer wants to receive the product, the customer will receive an invoice with an additional shipping fee.Refund: If the customer wants a refund, the cost of the previous shipping fee will be deducted from the refund.
• If the customer refused to receive the product and the product arrived back to our warehouse, the cost of the previous shipping fee will be deducted from the refund.
• BioVitta Wellness is NOT responsible for sending return labels.
  • If the customer discovers that they cannot use the product due to a health condition and wish to return it before the 30-day period, they will be responsible for covering the shipping cost of the items they wish to return. BioVitta Wellness does not provide pre-paid shipping labels even in the case of a health condition that prevents the customer from using the product. If you are not certain you or the user can use the product, please consult a healthcare provider before purchasing. 
  • The only circumstance in which BioVitta Wellness provides pre-paid shipping labels is when the product arrives defective OR becomes defective before the 30-day Warranty period. Please see "DEFECTIVE ITEMS" below for full details:

DEFECTIVE ITEMS:

• If the product stops working under normal use before the 30-day Warranty period, in order for us to issue you a 100% refund AND a prepaid shipping label, you must send us a photo/video of the defect. If you refuse to send us the photo/video of the defect, we will not issue you a return label and your refund will be subjected to the values below:

IMPORTANT FACTORS REGARDING REFUND VALUES:

• The items that were returned with unopened boxes will be refunded 100% of the amount. If you receive a refund, the cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.

• The items that were returned with opened boxes (regardless of whether the product was used or not) will be refunded 85% of the amount due to restocking costs. If you receive a refund, the cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.

• The items that were returned with opened boxes (regardless of whether the product was used or not) and were missing or broken parts (boxes, manual, dirty basins, liners, etc..) will be refunded 65% of the amount due to restocking costs. If you receive a refund, the cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.

• BioVitta Detox Ionic Foot Bath + Starter/Ultimate Bundles:
  • BioVitta Detox Ionic Foot Bath Unit: rules will apply as above.
  • Bundle items: if your return is missing bundle items and/or contains opened bundle items, we will deduct the bundle price of those items from your refund, as follows:
    • Starter Bundle:
      • BioVitta Detox™ Ginger Foot Pads: $16.00 each
      • BioVitta Detox™ Ginger Tablets (15 pack): $8.00 each
      • BioVitta Detox™ Epsom Salt: $7.00 each
      • BioVitta Wellness™ 28-Day Detox Tea: $22.00 each
    • Ultimate Bundle:
      • BioVitta Detox™ Ginger Tablets (15 pack): $8.00 each
      • BioVitta Detox™ Ginger Foot Pads: $8.00 each
      • BioVitta Detox™ Epsom Salt: $5.75 each
      • BioVitta Wellness™ Foot Mask: $5.50 each
      • BioVitta Wellness™ Hand Mask: $5.50 each
      • BioVitta Wellness™ 28-Day Detox Tea: $18.00 each

BioVitta's #1 priority will always be our customer's satisfaction. You will be able to reach out to our support team directly from our website through the contact us form.

Click here: CONTACT US

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